Privacy Policy
The Helm Studio Pty Ltd (operating as The Helm) ABN 36 699 445 960
Last updated: 19th October 2026
1. Overview
The Helm is committed to protecting the privacy of everyone who visits this website, makes a booking, or attends an event. This policy explains what personal information we collect, how we use it, and your rights in relation to it.
This policy applies to all personal information collected by The Helm through this website, the studio hire booking system, event hire enquiry forms and booking documents, the email newsletter, and ticketing for hosted events.
The Helm operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
When you make a studio hire booking:
Name
Email address
Payment information (processed by our third-party payment provider, Square. The Helm does not store card details)
Booking details including date, time, and duration
Any other information you provide in the booking form
When you submit an event hire enquiry:
Name
Organisation
Email address
Event details including type, preferred date, estimated hours, and guest numbers
Any additional information you include in your message
When you confirm an event hire booking:
Name and company details
Your signed Event Booking Terms and Conditions, including your signature and the date
Details of your suppliers, such as caterers, as required by our terms
Invoice and payment details, including records of your deposit, balance and security bond (payments are made by bank transfer)
When you sign up to the newsletter:
Email address
When you purchase a ticket to a Helm event:
Name
Email address
Payment information (processed by our ticketing platform, Humanitix)
When you visit this website:
Usage data including pages visited, time spent on the site, and referring URL, collected via cookies and analytics and advertising tools (see Section 7)
3. How we use your information
We use the information we collect to:
Process and confirm studio hire bookings
Respond to event hire enquiries
Manage event hire bookings, including issuing invoices, holding and returning security bonds, and keeping a record of your signed terms
Send booking confirmations, reminders, and receipts
Send the Helm newsletter to subscribers who have opted in
Send event tickets and event-related communications to ticket purchasers
Improve the website and understand how visitors use it
Measure the performance of our advertising and show our ads to relevant audiences
Keep business and financial records
Meet our legal obligations
We will not use your personal information for any purpose other than those listed above without your consent.
4. How we store and protect your information
Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use reputable service providers that have their own security measures in place.
Payment information is processed by third-party payment providers and is not stored by The Helm.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, including our tax and record-keeping obligations.
5. Who we share your information with
We do not sell, rent, or trade your personal information to third parties.
We share your information with trusted third-party service providers who help us run the website and the business. These currently include:
Squarespace, which hosts our website and provides our booking system (Acuity Scheduling) and email newsletter tools (Squarespace Email Campaigns)
Square, which processes payments for studio bookings
Humanitix, which provides ticketing for hosted events
Jotform, which provides the online signing of event booking terms
Xero, which we use for invoicing and accounting
Google, which provides website analytics (Google Analytics)
Meta, which provides advertising and ad measurement tools (Meta Pixel)
These providers are required to handle your information in accordance with applicable privacy laws and are only permitted to use it for the purposes for which it was shared.
We may also disclose your information if required to do so by law or in response to a valid legal request.
6. Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States. By using our website and services, you understand that your information may be handled in these locations. We take reasonable steps to make sure our providers handle personal information in line with the Australian Privacy Principles.
7. Cookies, analytics and advertising
This website uses cookies and similar technologies, including Google Analytics, Squarespace analytics and the Meta Pixel. These collect information such as the pages you visit, time spent on the site, and the device and browser you use.
We use the Meta Pixel to measure the results of our advertising and to show our ads to people who have visited the site. This means Meta receives information about your visit.
You can control cookie settings through your browser, and you can manage how Meta uses your information for ads through the ad settings in your Meta account. Disabling cookies may affect some functionality of the website.
8. Newsletter and marketing communications
If you have subscribed to the Helm newsletter, we will send you periodic updates about upcoming events, availability, and news from the space. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at the address below.
If you have made a booking or purchased a ticket, we may send you transactional communications related to that booking. These are not marketing communications and cannot be opted out of while the booking is active.
9. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, contact us at the address below. We will respond within a reasonable time.
10. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact
For any privacy-related enquiries, requests, or complaints:
The Helm Studio Pty Ltd
Ground Floor, 126 Margaret Street, Brisbane City QLD 4000
12. Changes to this policy
We may update this privacy policy from time to time. The current version will always be published on this page with the date it was last updated. Continued use of the website following any update constitutes acceptance of the revised policy.